Support

Need a hand?

Quick fixes for setup, licences and common controller issues.

Which controllers are supported?

Xbox One/Series, Xbox 360, PS5 DualSense and DualSense Edge, PS4 DualShock 4, Switch Pro, 8BitDo and most XInput controllers, over USB or Bluetooth. Games receive a standard Xbox controller.

The game still drifts / I get double input

The game is also reading your real controller. Make sure Hide my real controller from games is ticked in DriftLab (this needs — the DriftLab installer can install it for you; restart your PC after). If you use Steam, turn off Steam Input for your controller or for that game.

DriftLab isn't detecting my controller

Check the controller works in Windows (search "Set up USB game controllers"). Try another USB cable or port, or re-pair it over Bluetooth. DriftLab picks controllers up automatically — no need to restart it. If DriftLab says "unrecognised pad", email me the controller model.

My controller still drifts

Make the blue mask bigger so it covers everywhere the red dot wanders when you let go, then raise Filter Strength. Very severe drift may need 70–90%.

My buttons are mixed up

Update to DriftLab 1.2 — it uses a standard layout for every controller. On Switch Pro, buttons match their position (bottom button = A), like Steam does.

Where's my licence key?

In your Lemon Squeezy receipt email (search your inbox for "DriftLab"). You can also find it at app.lemonsqueezy.com/my-orders. Bought before version 1.2? Email me and I'll send you a key.

Moving to a new PC?

Open DriftLab on the old PC → Licence → Remove licence from this PC. Then activate on the new one. Lost the old PC? Email me and I'll reset it.

Does DriftLab collect data?

No. All controller processing happens on your PC. DriftLab only goes online to check your licence key with Lemon Squeezy.

Does it add input delay?

DriftLab polls your controller about 250 times a second and processes each sample in well under a millisecond.

Still stuck?

Email with your controller model and what happens. I usually reply within a day.